Student Grievance Procedure
Complaint Resolution Process
Fair & Transparent Resolution Process
This grievance procedure provides students with a clear, fair, and transparent process for addressing concerns, complaints, or disputes related to the AI Capability Specialist Certificate program.
Purpose
This grievance procedure provides students with a clear, fair, and transparent process for addressing concerns, complaints, or disputes related to the AI Capability Specialist Certificate program.
Informal Resolution (Step 1)
Timeline: Within 5 business days of the issue
Students are encouraged to first attempt informal resolution:
- 1. Discuss the concern directly with the instructor or staff member involved
- 2. If unresolved, speak with the Program Coordinator
- 3. Many issues can be resolved through open communication
Formal Grievance (Step 2)
Timeline: Within 10 business days of informal resolution attempt
If informal resolution is unsuccessful:
1. Submit Written Grievance
Complete the Student Grievance Form, including:
- • Student name and contact information
- • Date(s) of incident(s)
- • Detailed description of the concern
- • Names of individuals involved
- • Desired resolution
- • Documentation (if applicable)
2. Acknowledgment
The Program Director will acknowledge receipt within 3 business days.
3. Investigation
The Program Director will:
- • Review the grievance and documentation
- • Interview relevant parties
- • Gather additional information as needed
- • Complete investigation within 10 business days
4. Written Response
The Program Director will provide a written decision within 15 business days of grievance submission, including:
- • Summary of findings
- • Decision and rationale
- • Actions to be taken (if any)
- • Appeal process information
Appeal Process (Step 3)
Timeline: Within 5 business days of receiving Step 2 decision
Students who disagree with the Program Director's decision may appeal:
- 1. Submit a written appeal to the Executive Director
- 2. Include the original grievance, Step 2 decision, and grounds for appeal
- 3. The Executive Director will review within 10 business days
- 4. The Executive Director's decision is final
External Resources
If the grievance remains unresolved, students may contact:
Texas Workforce Commission
Career Schools and Colleges
101 East 15th Street
Austin, TX 78778-0001
Phone: (512) 936-3100
TWC Career Schools and Colleges Complaint Process: Students may file complaints regarding school operations, refund issues, or other regulatory concerns with TWC.
Non-Retaliation
Students who file grievances in good faith will not face retaliation. Retaliation against grievance filers is prohibited and will result in disciplinary action against the offending party.
Record Keeping
Grievance records are maintained for a minimum of five (5) years and are kept confidential to the extent permitted by law.