Section 7
24-Hour Curriculum
ETPL-Ready Microcredential
Intensive Skills Credential
The AI Capability Specialist Certificate delivers comprehensive, job-ready training in 24 instructional hours, qualifying for Texas career school licensing exemption while maximizing workforce value.
Total Program Hours: 24
MODULE 1: AI Fundamentals & Digital Readiness
4 HoursLearning Objectives
- • Understand core concepts of AI and machine learning
- • Navigate modern digital workplace environments
- • Apply basic cybersecurity awareness
- • Demonstrate digital literacy across platforms
Skills Gained
- • AI terminology and concept fluency
- • Digital workspace navigation
- • Security-conscious computing habits
- • Cloud platform basics
Assessment:Digital Readiness Skills Check (practical demonstration)
MODULE 2: Applied AI Tools
5 HoursLearning Objectives
- • Utilize AI-powered productivity tools effectively
- • Apply prompt engineering techniques
- • Create content using generative AI platforms
- • Evaluate AI outputs for accuracy
Skills Gained
- • Effective prompt engineering
- • AI-assisted content creation
- • Critical evaluation of AI outputs
- • Multi-tool AI workflow design
Assessment:AI Tool Proficiency Lab (hands-on project)
MODULE 3: Technical Support & Troubleshooting
4 HoursLearning Objectives
- • Apply structured troubleshooting methodologies
- • Diagnose common technical issues systematically
- • Document support interactions effectively
- • Communicate technical info to non-technical users
Skills Gained
- • Systematic troubleshooting approach
- • Technical problem documentation
- • User-friendly communication
- • Issue escalation judgment
Assessment:Troubleshooting Scenario Exercise
MODULE 4: Workflow Automation
4 HoursLearning Objectives
- • Design automated workflows using no-code platforms
- • Identify processes suitable for automation
- • Integrate applications using automation tools
- • Test and troubleshoot automated workflows
Skills Gained
- • No-code automation platform proficiency
- • Process analysis and optimization
- • Application integration basics
- • Workflow testing and validation
Assessment:Build an Automated Workflow (practical project)
MODULE 5: Customer-Facing Service & Support
3 HoursLearning Objectives
- • Deliver excellent customer service in technical contexts
- • Handle customer interactions professionally
- • Use AI tools to enhance customer support
- • Manage difficult conversations with empathy
Skills Gained
- • Professional customer communication
- • AI-assisted support delivery
- • De-escalation techniques
- • Service quality standards
Assessment:Customer Service Role-Play Scenarios
MODULE 6: BrandVoice Support Simulations
2 HoursLearning Objectives
- • Apply skills in realistic BrandVoice scenarios
- • Demonstrate readiness for employer workflows
- • Practice with tools used at BrandVoice
- • Receive feedback aligned with employer expectations
Skills Gained
- • Employer-specific workflow familiarity
- • Real-world scenario confidence
- • Performance under observation
- • Feedback incorporation
Assessment:BrandVoice Simulation Performance Review
MODULE 7: Workforce & Professional Skills
2 HoursLearning Objectives
- • Create effective resumes highlighting AI capabilities
- • Prepare for technical and behavioral interviews
- • Demonstrate professional workplace behaviors
- • Build foundations for career advancement
Skills Gained
- • Resume and profile optimization
- • Interview preparation
- • Professional communication
- • Career planning basics
Assessment:Job Readiness Portfolio Completion
Curriculum Summary
| Module | Title | Hours |
|---|---|---|
| 1 | AI Fundamentals & Digital Readiness | 4 |
| 2 | Applied AI Tools | 5 |
| 3 | Technical Support & Troubleshooting | 4 |
| 4 | Workflow Automation | 4 |
| 5 | Customer-Facing Service & Support | 3 |
| 6 | BrandVoice Support Simulations | 2 |
| 7 | Workforce & Professional Skills | 2 |
| TOTAL PROGRAM HOURS | 24 | |
Important Note
This curriculum is designed to remain at or below 24 total instructional hours to qualify for Texas career school licensing exemption. Additional support and training levels are available to students after certificate completion at no extra cost, but occur outside this core curriculum.