Section 14
Program Catalog Entry
ETPL Display Information
AI Capability Specialist Certificate
Credential
Certificate of Completion
Program Length
24 Hours
Delivery Format
Intensive Hybrid
Total Cost
$8,000
Program Description
The AI Capability Specialist Certificate is a 24-hour intensive workforce development credential preparing students for technology support roles in AI-enhanced business environments. This program combines AI fundamentals, applied tools, technical support skills, and workflow automation into a concentrated curriculum designed to maximize employment outcomes.
Learning Outcomes
Graduates will be able to:
1
Utilize professional AI tools for content creation, automation, and support2
Apply structured troubleshooting to diagnose and resolve technical issues3
Design and implement workflow automations using no-code platforms4
Deliver excellent customer service in AI-enhanced support environments5
Demonstrate professional workplace behaviors and communication skillsCurriculum Summary
| Module | Hours |
|---|---|
| Module 1: AI Fundamentals & Digital Readiness | 4 |
| Module 2: Applied AI Tools | 5 |
| Module 3: Technical Support & Troubleshooting | 4 |
| Module 4: Workflow Automation | 4 |
| Module 5: Customer-Facing Service & Support | 3 |
| Module 6: BrandVoice Support Simulations | 2 |
| Module 7: Workforce & Professional Skills | 2 |
| Total | 24 |
Admission Requirements
High school diploma, GED, or equivalent
18 years of age or older
Basic digital literacy
Computer with internet access
Program Cost
| 24-Hour Intensive Training | $2,400 |
| Premium AI Tool Suite Access | $1,800 |
| BrandVoice Employment Pipeline | $1,500 |
| Free Additional Training Levels | $1,500 |
| Career Services & Job Placement | $800 |
| Total | $8,000 |
WIOA funding and Workforce Board vouchers accepted
Career Opportunities
Graduates are prepared for positions including:
AI Support Technician
Help Desk Technician
Digital Capability Assistant
Technical Customer Service Rep
Automation Specialist
AI Project Aide
SOC Code Alignment
| SOC Code | Occupation |
|---|---|
| 15-1232 | Computer User Support Specialists (Primary) |
| 43-4051 | Customer Service Representatives |
| 15-1299 | Computer Occupations, All Other |
| 43-9021 | Data Entry / Information Processing Workers |
| 13-1199 | Business Operations Specialists |
Employer Partnership
Program includes guaranteed interview pathway with BrandVoice for qualified graduates, plus continued training at no cost until employment.
Program Features
✓
24-hour intensive credential (licensing exempt)✓
Professional AI tool suite included✓
Guaranteed employer interview pathway✓
Free additional training until employment✓
Comprehensive career support services